Effective: July 31, 2026
Prepaid plans
All manaMOBILE plans are prepaid — you pay before service begins, not after. This means:
- No surprise bills, no overage charges, no hidden fees
- You can cancel anytime — no early termination fees
- Unused service does not roll over to the next billing period
Refund eligibility
We offer refunds in these situations:
- Service never activated: If you purchased a plan but never installed or activated your eSIM, you can request a full refund within 14 days of purchase.
- eSIM activation failed: If your eSIM could not be activated due to a technical issue on our side and we cannot resolve it, you get a full refund.
- Duplicate charge: If you were charged twice for the same plan, the duplicate charge is refunded immediately — no questions asked.
- Coverage not available at your address: If our coverage check showed service at your address but you have no usable signal, we'll refund your first month.
What's not refundable
- Partially used monthly plans (you can cancel anytime, but we don't pro-rate the current month)
- International roaming add-ons that have been activated
- Plans purchased more than 14 days ago (unless service was never activated)
How to request a refund
Contact us at [email protected] or call (808) 213-3096. Refunds are processed within 5–10 business days to the original payment method.
Chargebacks
If you believe a charge is incorrect, please contact us before filing a chargeback with your bank. We resolve most billing issues same-day. Chargebacks without prior contact may result in account suspension.